Privacy Policy

This Privacy Policy describes how Tenant Migration, operated by DuoCircle LLC ("Tenant Migration," "we," "us" or "our") handles personal information that we collect through our website at tenantmigration.com (the "Site"), our email queuing service (the "Service"), and through our business operations described in this Privacy Policy.

The Service is designed to provide email queuing during tenant migrations for business customers and is not intended for personal, family, household or other consumer purposes.

Table of Contents

• Information We Collect
• How We Use Your Information
• How We Share Your Information
• Data Retention
• Security
• Your Choices and Rights
• International Data Transfers
• Children's Privacy
• Changes to This Policy
• Contact Us
• California Privacy Rights
• European Privacy Rights

Information We Collect

Information You Provide

• Account Information: Company name, contact name, email address, phone number, and billing information when you create an account or purchase our Service.
• Service Configuration: Domain names, MX records, IP addresses, and email routing information necessary to provide the email queuing service.
• Communications: Information you provide when you contact our support team, respond to surveys, or communicate with us.
• Email Metadata: During the service period, we temporarily store email headers and routing information (but not email content) to provide the queuing service.

Information Collected Automatically

• Usage Data: Information about how you interact with our Site and Service, including access times, pages viewed, and system performance data.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies and similar technologies as described in our Cookie Notice.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our email queuing Service
• Process payments and manage your account
• Communicate with you about service updates, maintenance, and support
• Send marketing communications (with your consent where required)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service
• Analyze usage patterns to improve our Service and customer experience

How We Share Your Information

We may share your information with:

• Service Providers: Third parties who help us operate our business, such as hosting providers, payment processors, and customer support tools.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights and the rights of others.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
• Consent: With your consent or at your direction.

Important Note: We do not sell or rent your personal information to third parties for their marketing purposes.

Data Retention

We retain personal information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy. Specifically:

• Email Queue Data: Automatically deleted after successful delivery or after 45 days, whichever comes first.
• Account Information: Retained for the duration of your account and a reasonable period thereafter for legal and business purposes.
• Logs and Analytics: Generally retained for 90 days unless needed for security or legal purposes.

Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• SOC 2 Type II certified security practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have the following choices regarding your information:

• Access and Update: You can access and update your account information through the customer portal or by contacting support.
• Marketing Communications: You can opt-out of marketing emails by clicking the unsubscribe link or contacting us.
• Cookies: You can manage cookie preferences through your browser settings. See our Cookie Notice for details.
• Data Deletion: You can request deletion of your personal information by contacting us, subject to legal retention requirements.

International Data Transfers

We are based in the United States and process information in the U.S. If you are located outside the U.S., please be aware that information we collect will be transferred to and processed in the U.S., which may have different data protection laws than your country.

For customers in the European Economic Area, UK, or Switzerland, we provide appropriate safeguards for data transfers, including our Data Protection Addendum.

Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective as of" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

California Privacy Rights

California residents: This section describes the rights of California residents under the California Consumer Privacy Act ("CCPA") and how to exercise them.

Your California Privacy Rights

If you are a California resident, you have the following rights:

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Categories of Information We Collect

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers (e.g., name, email address, IP address)
• Commercial information (e.g., services purchased, account information)
• Internet or network activity (e.g., browsing history on our Site)
• Professional information (e.g., company name, job title)

How to Exercise Your Rights

To exercise your rights under the CCPA, please contact us at:

• Email: privacy@tenantmigration.com
• Phone: 1-866-925-2669

We may need to verify your identity before processing your request. This may include asking you to provide additional information to confirm your identity and California residency.

Authorized Agents

You may designate an authorized agent to make requests on your behalf. We will require written proof of the agent's permission to act on your behalf and may also require you to verify your identity directly with us.

"Do Not Sell My Personal Information"

We do not sell personal information to third parties for monetary or other valuable consideration. Therefore, we do not offer an opt-out from the sale of personal information.

European Privacy Rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under applicable data protection laws, including:

• Right of access: Request access to your personal information
• Right to rectification: Request correction of inaccurate personal information
• Right to erasure: Request deletion of your personal information
• Right to restrict processing: Request that we limit how we use your information
• Right to data portability: Request a copy of your information in a portable format
• Right to object: Object to certain processing of your personal information
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time

Legal Basis for Processing: We process personal information based on the following legal grounds:

• Contract performance (to provide our Service)
• Legitimate interests (to operate and improve our business)
• Legal compliance (to comply with applicable laws)
• Consent (where required for marketing communications)

To exercise these rights or file a complaint with your local data protection authority, please contact us using the information provided above.